Frequently Asked Questions
APPOINTMENTS
Most appointments can be made within 2 to 48 hours. We even offer same-day visits in some cases.
- Current Baylor Family Medicine patients can schedule appointments by visiting MyChart.
- New patients should call 713.798.7700.
New patients
The day of your first visit, please arrive 30 minutes before your scheduled appointment.
You’ll need to bring your current insurance card and a driver's license or
photo identification with you. Medicare/Medicaid patients need to have a valid card
and letter, as well as secondary insurance information. Please note your payment
will be due at the time of your appointment.
Returning patients
Please arrive 5-10 minutes before your scheduled appointment. Be sure to bring your
current insurance card and a driver's license or photo identification with you to
each appointment. Please notify the front desk of any insurance, phone number or
address changes.
NEW! Cancellation/No Show Policy
If you cannot keep your scheduled appointment, we require that you notify the clinic as soon as possible. A $20 no-show fee will be charged if notice is not received 24 hours in advance.
Appointments are in high demand. Your cancellation allows us to serve patients who may not otherwise have been seen. Thank you in advance for your consideration.
Can I bring my children to my appointment?
There is a children's play area available while you are waiting for your appointment.
Children can not be left unattended in the lobby during your appointment.
PRESCRIPTIONS
How do I get refills for my prescription?
Please contact your local pharmacy with your prescription request. They will contact
our office for authorization.
SPECIALIST REFERRALS
How do I get a referral to see a specialist?
If your health plan requires referral authorization, it is your responsibility to
contact Baylor Family Medicine prior to making an appointment with a specialist.
Failure to do so could result in lack of authorization for the referral visit, which
may result in your insurance company denying payment for the specialist visit. Retroactive
referral authorizations will not be made. Generally, patients need to be seen by
their primary care physician before a referral can be requested.
Online
You can request a referral online if you are a registered patient.
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By phone
Call 713.798.7700. Please provide the name of the Baylor Family Medicine
physician requesting the referral, the patient's name, birth date, phone number
and indicate if the referral is new or a follow up. Personnel from a specialist
office should fax orders or notes to 713.798.7775.
How long will it take to obtain a referral?
Initial referrals usually take from 3 - 7 business days to complete. Follow-up referrals
typically take 3 - 5 business days to complete.
MEDICAL RECORDS
How can I get a copy of my medical records from Baylor Family Medicine?
Signed authorization is required for all requests to transfer medical records. This
can be accomplished:
- In person, at either Baylor Family Medicine location
- By mail. Send to: Baylor Family Medicine, 3701 Kirby, Suite 100, Houston, TX 77098
- By fax. Our fax number is 713.798.7775
For your convenience, you can print out and complete the medical records release form in advance. Bring it to the office on the day of your visit, mail it to us, or fax it to 713.798.7775.
The release must be printed and contain the patient's full name, birth date, the address to send the records to, and the signature of the patient or guardian, if the patient is a minor.
How long will it take to get a copy of my medical records from Baylor Family Medicine?
Requests for medical records are processed one day a week. You should receive your
records in approximately 1 - 2 weeks.